This article assists with troubleshooting performance issues with Microsoft Outlook & MacroView DMS. The steps listed below can be done individually to resolve any Outlook and DMS issues that may occur.
1. MacroView App data refresh
- Close all applications then exit the MacroView DMS caching server as per screenshot below.
- Navigate to %appdata% using file explorer and rename the MacroView DMS folder to MacroView DMF.old
2. Repair Microsoft Office
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Right-click the Start button
(lower-left corner), and select Apps and Features on the pop-up menu.
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Select the Microsoft Office product you want to repair then select Modify.
Note: This will repair the entire Office suite even if it is just one application you want to repair such as Word or Excel. If you have a standalone app installed, then search for that application by name.
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Depending if your copy of Office is Click-to-run or MSI-based install, you'll see the following options to proceed with the repair. Follow the steps for your installation type.
Click-to-run
In the window How would you like to repair your Office Programs, select Online Repair > Repair to make sure everything gets fixed. (The faster Quick Repair option is also available, but it only detects and then replaces corrupted files.)
MSI-based
In Change your installation, select Repair and then click Continue.
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Follow the instructions on the screen to complete the repair.
*The steps mentioned above are for Windows 10. If you using a different Windows Operating system please refer to the link below for instructions.
For more tips on resolving performance issues and in some cases Outlook stability issues click on the link below to view our article on the MacroView website.