User get "Macroview was unable to open the file..." when opening a document.

Answered

Dwayne MacIsaac

• April 26, 2023 18:46

Hi All,

We have a user that opens documents from within MacroView, the documents open, but then the user gets an error message "Macroview was unable to open the file ....".

The users workstation profile has been recreated, but they stil get the same error.

What could be causing this issue?  What can we do to correct it?

 

Thanks,

Dwayne

0

• Official comment

  

  Brandon Mooi

  • April 27, 2023 03:55

  Hi Dwayne,

  Thank you for your post.

  This sounds like a technical support issue and would be better suited for our support team to review.
  
  Please email support@macroview.com.au and provide as much information as possible so we can help you find a resolution. For an idea of the information we would require to assist you please refer to this article: Required information for MacroView support – MacroView

  Best regards,
  Brandon

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