MacroView Mail is an Outlook web add-in that makes it easy to save emails and attachments to SharePoint Online (Office 365), OneDrive for Business or Microsoft Teams locations on any device where you can use Microsoft Outlook.
There have been reports that Outlook web add-ins across the board may experience issues after a software update.
This can occur due to Outlook retaining cached data on your device to improve performance, which may cause it to become outdated or corrupt due to changes made in a software update.
Force application reload
If you experience any unusual behaviour in MacroView Mail, particularly after a software update, you can manually force the app to reload and clear its cache by completing the following instructions, depending on your device:
Outlook for Windows
- Open MacroView Mail
- Click anywhere on the MacroView Mail app task pane
- Press Shift + F5
- The app may go blank for a moment while it refreshes and clears the cache
Outlook for Mac
- Open MacroView Mail
- Click anywhere on the MacroView Mail app task pane
- Press Shift + Command + R
- The app may go blank for a moment while it refreshes and clears the cache
Outlook for iPhone and Android
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Reinstall Microsoft Outlook
Further troubleshooting
If the above instructions do not solve the issue, please try the following: