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License status 'Unknown' after entering Server Path details

MacroView Support
  • Updated

Scenario

You have entered your server path into MacroView DMS, successfully licensed your software but still receive the License status Unknown_no_access.jpg message.

Unknown_no_access.jpg

Troubleshooting

First confirm that you have entered the server correctly.  If you are adding a SharePoint Online (Office 365) server, make sure of the following:

  • the URL begins with https://
  • the selected server type is SharePoint Online (Office 365)
    • if you are unable to change the server type, delete the server entry and recreate it

If the Server Path and Server Type are correct, try to access the MacroView licensing website in your web browser https://licensing.macroview.com.au.

 

If you can't access MacroView licensing

Your client is likely having an issue communicating with the MacroView external licensing server, possibly due to a firewall or proxy issue.

You should confirm that https://licensing.macroview.com.au is not blocked by your firewall, or that it is added to the list of addresses to bypass the proxy for in Internet Options->Connections->LAN Settings.

If there are still issues after confirming that, please contact MacroView Support describing your situation and attach a copy of an information level trace file from MacroView Options > Support > Trace Files.

 

If you can access MacroView licensing

The issue is not likely linked to a firewall or proxy issue.

Instead, you should try removing your server from MacroView DMS then re-entering it:

  • Close all Office applications + DMS Explorer
  • In the system tray, right-click the local service (yellow cube) and select Exit
  • In regedit, delete HKEY_CURRENT_USER\Software\MacroView
  • Also, in Windows Explorer, delete %appdata%\MacroView DMS

Then run DMF Explorer again and add a server (there should be no servers in the list).

If this has not fixed the problem, please contact MacroView Support describing your situation and attach a copy of an information level trace file from MacroView Options > Support > Trace Files.