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MacroView ClauseBank 8.5 Fails to Obtain a License for a SharePoint Online Server

Josh Tefay
  • Updated

Changes in SharePoint Online have impacted the ClauseBank client's ability to obtain and refresh licenses. This issue affects ClauseBank 8.5.05 and all earlier versions. On premises SharePoint servers are unaffected.

 

Symptoms

Unknown Licence Status

When adding or editing a SharePoint Online server the Licence Status displays 'Unknown' even though the tenant is properly activated.

mceclip0.png

 

Unable to Insert Clauses

The following message is displayed when attempting to insert clauses:

mceclip1.png

 

Cause

A SharePoint web service relied on by ClauseBank has been deprecated and is returning an unexpected response.

This issue can occur in the following scenarios:

  • When the ClauseBank client software is upgraded.
  • When a new SharePoint Online server is added.
  • When an existing license expires.
  • When ClauseBank is installed on a new PC or in a new user profile.

 

Resolution

Update your ClauseBank Client software to resolve this issue. You can obtain the latest version from the ClauseBank download page.