When troubleshooting more complex issues in MacroView products in your particular environment, our support team may request that you capture and supply a Fiddler trace to assist with the investigation. 

Fiddler trace files capture all http network traffic as you reproduce the the issue being reported.

To capture a Fiddler log file

You can download Fiddler and get instructions on its use from http://www.telerik.com/download/fiddler.

To ensure that the logs don’t contain excessive requests close all browser sessions beforehand.

Please save the generated files as a ‘saz’ file type and forward them to the MacroView support team.

Note: When using fiddler on a https connection you will need to configure it as per the article below:   http://docs.telerik.com/fiddler/configure-fiddler/tasks/configurefiddler