Modern workstation computers experience application crashes or system hangs from time to time. This can be due to many reasons, some are due to updates.
In computing, a hang or freeze occurs when either a process or system ceases to respond to inputs. A typical example is when computer's graphical user interface (such as Microsoft Windows[a]) no longer responds to the user typing on the keyboard or moving the mouse.
If you are experiencing a Windows hang with a MacroView integrated add-in then you need to first determine if the issues still occurs with MacroView disabled. If the problem persists then please see below:
When experiencing Windows Application hang issues the recommended approach is to create a memory dump. One approach is to use the Microsoft supplied System Internals ProcDump tool.
The tool is available for download from the below location: https://technet.microsoft.com/en-us/sysinternals/dd996900.aspx
In order to capture the memory dump when the process freezes please see below syntax examples:
procdump -ma outlook
procdump -ma winword
MacroView local service
procdump -ma macroview.dmf.localservice
Note: Don’t end the process until the memory dump is complete.
Please share the generate file via a Cloud hosting service. Alternatively MacroView can provide a upload location.
If you are having continous application crashes with a MacroView integrated product then disable our add-in initially. For ongoing crashes see below on how to enable crash memory dump settings:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\Outlook.exe]
Note: You will need to ensure that c:\temp exists or alternate path is set.
If you are experiencing MacroView errors but not an application crash or system hang then please see article below:
Tags: Windows Crash Hang Memory Dump DMP